Effective Information Flow of Customer Specification Requirements in the Induction Motor Industry
Teittinen, Katarina (2017)
Teittinen, Katarina
2017
Konetekniikka
Teknisten tieteiden tiedekunta - Faculty of Engineering Sciences
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Hyväksymispäivämäärä
2017-05-03
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201704101266
https://urn.fi/URN:NBN:fi:tty-201704101266
Tiivistelmä
Specifications and standards are increasingly used in the procurement of electrical motors by all parties involved, such as end users, original equipment manufacturers and contractors. They are documents that in their purest form list all customer requirements for the supplier to conform to. This thesis separates specifications from standards as originating from a specific customer or developed for a certain project. Standards in this context originate from industry associations or independent organizations meant for widespread use.
Customer needs and requests have shifted to being more demanding and less standardized. In a business model, which is based on high quality customizable product lines, new requests must be communicated effectively. The processes at ABB Helsinki Induction Machines business unit have not yet fully conformed to the number of requirements new to the factory. The processes and tools have been developed to support a more standardized offering, resulting in challenges in answering these requirements. The most challenges result from inadequate transparency and traceability as well as lack of centralized information storage. The processes in question have been sought to be improved on several occasions, but the premise has been more focused on the needs of certain departments than an overall take of the whole organization.
This thesis focuses on determining the required processes and tools to effectively communicate identified new requirements in the office. This is attained through careful analysis of the present processes and by benchmarking similar organizations. Special attention is paid to the sales and production unit interface which involves a change with the people working on the project. The input needs of different departments need to be understood. A two-phased solution is presented to implement fast improvements but to also develop a comprehensive requirement management tool for the future.
Customer needs and requests have shifted to being more demanding and less standardized. In a business model, which is based on high quality customizable product lines, new requests must be communicated effectively. The processes at ABB Helsinki Induction Machines business unit have not yet fully conformed to the number of requirements new to the factory. The processes and tools have been developed to support a more standardized offering, resulting in challenges in answering these requirements. The most challenges result from inadequate transparency and traceability as well as lack of centralized information storage. The processes in question have been sought to be improved on several occasions, but the premise has been more focused on the needs of certain departments than an overall take of the whole organization.
This thesis focuses on determining the required processes and tools to effectively communicate identified new requirements in the office. This is attained through careful analysis of the present processes and by benchmarking similar organizations. Special attention is paid to the sales and production unit interface which involves a change with the people working on the project. The input needs of different departments need to be understood. A two-phased solution is presented to implement fast improvements but to also develop a comprehensive requirement management tool for the future.