Defining user experience process model for a user-centered software company
Nieminen, Jukka (2017)
Nieminen, Jukka
2017
Tietotekniikka
Tieto- ja sähkötekniikan tiedekunta - Faculty of Computing and Electrical Engineering
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Hyväksymispäivämäärä
2017-04-05
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201703211196
https://urn.fi/URN:NBN:fi:tty-201703211196
Tiivistelmä
User experience (UX) design concentrates on understanding the needs and values of the end-user comprehensively to produce better software products. User experience design is based on the human-centered design methodology. Meaning that before creating the actual UX design, gathering as much background information about the user and the context of use is required. In addition, frequent usability testing sessions and collecting feedback from the end-user are essential stages on developing products from the human-centered point-of-view. However, practical limitations in customer projects, such as budget and schedule, impose restrictions in making use of the entire human-centered design process. Furthermore, implementing the UX design plans into digital products demands effective collaboration and communication of UX designers and software developers.
The main objective of this thesis was to examine ways to increase the performance of the UX design process in project work of Leadin company. The research was performed by a case study of 4 projects. The case study included twelve person interviews and a workshop meeting. The interviewees were selected from various roles of project teams to ensure coverage of the gathered interview data. After analysing the material from the person interviews, a workshop meeting was organized to validate the findings.
Based on the research, the quality of collaboration within the entire project team and stakeholders determines the success of the UX design process. Case project have not utilized any kind of shared model of UX design process. Communication had succeeded reasonably well, however there had been some issues in communicating with customer and third party companies. The main results of this thesis contains proposed stages for an ideal user experience design process, regulations of user experience design process work and model for sharing internal information. Proposed stages are created based on modes of operation in case projects and expectations of employees. They highlight the importance of scoping the project and having a comprehensive background research, performing as much collaboration of UX designers and software developers during UX design and software implementation stages as possible and getting customer and end-users involved. In addition, testing and quality assurance should be included to the UX design process. Regulations of user experience design process work instruct to perform cooperation in collocated office and to define a shared documentation form for delivering UX design information. Model for sharing internal information defines a way to distribute information between communication channels more systematically.
The main objective of this thesis was to examine ways to increase the performance of the UX design process in project work of Leadin company. The research was performed by a case study of 4 projects. The case study included twelve person interviews and a workshop meeting. The interviewees were selected from various roles of project teams to ensure coverage of the gathered interview data. After analysing the material from the person interviews, a workshop meeting was organized to validate the findings.
Based on the research, the quality of collaboration within the entire project team and stakeholders determines the success of the UX design process. Case project have not utilized any kind of shared model of UX design process. Communication had succeeded reasonably well, however there had been some issues in communicating with customer and third party companies. The main results of this thesis contains proposed stages for an ideal user experience design process, regulations of user experience design process work and model for sharing internal information. Proposed stages are created based on modes of operation in case projects and expectations of employees. They highlight the importance of scoping the project and having a comprehensive background research, performing as much collaboration of UX designers and software developers during UX design and software implementation stages as possible and getting customer and end-users involved. In addition, testing and quality assurance should be included to the UX design process. Regulations of user experience design process work instruct to perform cooperation in collocated office and to define a shared documentation form for delivering UX design information. Model for sharing internal information defines a way to distribute information between communication channels more systematically.