Analysis and Development of a Business Change Management Model into a Deployable Product
Nömmela, Edda (2014)
2014
Tietojohtamisen koulutusohjelma
Talouden ja rakentamisen tiedekunta - Faculty of Business and Built Environment
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Hyväksymispäivämäärä
2014-12-03
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201701101037
https://urn.fi/URN:NBN:fi:tty-201701101037
Tiivistelmä
In order to stay competitive, companies need to proactively respond to and manage the changes in their dynamic business environment. The aim of this thesis is to create a business change management model that facilitates the deployment of changes in project form. The model has to be applicable to the IT project management methods, practices and project culture of the target organization.
This study is conducted as a qualitative case study, and it is divided into theoretical and empirical parts. In the theoretical part, several business change management models are presented and theories on change management are studied from various perspectives. These theories are then combined with the theories of IT project management to form an organization specific business change management model for IT project purposes. In the empirical part, findings from semi-structured interviews, participant observation and document analysis are summarized and analyzed to create the activities and tools of the business change management model. The findings are also used to adjust the model to better suit the IT project management reality in the target organization.
As the main contribution of this thesis, a holistic business change management model for IT project management purposes was developed. The model is integrated into the project management methodology of the target organization. It consists of four phases, which all contain a specific set of activities and tools to help the project managers in facilitating the change their IT project introduces to the organization.
This study is conducted as a qualitative case study, and it is divided into theoretical and empirical parts. In the theoretical part, several business change management models are presented and theories on change management are studied from various perspectives. These theories are then combined with the theories of IT project management to form an organization specific business change management model for IT project purposes. In the empirical part, findings from semi-structured interviews, participant observation and document analysis are summarized and analyzed to create the activities and tools of the business change management model. The findings are also used to adjust the model to better suit the IT project management reality in the target organization.
As the main contribution of this thesis, a holistic business change management model for IT project management purposes was developed. The model is integrated into the project management methodology of the target organization. It consists of four phases, which all contain a specific set of activities and tools to help the project managers in facilitating the change their IT project introduces to the organization.