Information System Implementation Framework in Global Project Management
Kangas, Jenni (2016)
2016
Tietojohtamisen koulutusohjelma
Talouden ja rakentamisen tiedekunta - Faculty of Business and Built Environment
This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Hyväksymispäivämäärä
2016-05-04
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201604193814
https://urn.fi/URN:NBN:fi:tty-201604193814
Tiivistelmä
The main research question of this thesis was: What should be included in the implementation framework in order to reach the objectives of an information system implementation? The aim was to design an information system related artefact, an implementation framework, for the new project portfolio management software that was going to be implemented for the Case company. The purpose of this framework was for it to be utilizable and enable the organization to execute changes according to their objectives.
This thesis uses scientific research methods in the field of information systems and design science research which emphasizes a problem solving paradigm. The theoretical part of the study was created parallel to the empirical phase, in part using an iterative method where the design was constantly evaluated. The theoretical part was done by using scientific literature as source material. The aim was to cover the most important themes of information system implementations on a strategic and an operational level, in respect of the case company’s situation. The empirical part used solely qualitative methods. Current problems and objectives of the case company were determined through semi-structured interviews and observations. The evaluation of the framework design was done by semi-structured interviews and participant observations along with a case study method to describe organizational challenges and objectives. The hierarchy of criteria for framework evaluation was constructed in terms of goal, environment, structure and evolution. Internal interviews and participant observation evaluated the ability of the framework to be consistent with people, the organization and technology, validity and structure. The purpose of external interviews was to evaluate the validity and generality of the framework.
The result was an evaluated implementation framework designed for the cloud-based project portfolio system implementation in Case company’s global context. It was a combination of strategically relevant critical factors and attributes which the theoretical and empirical research highlighted, and which were fitted in the project management design and to the schedule. The framework was designed to be a dynamic which should be iterated. It includes the cloud system implementation on the provider’s server and the integration to the company’s enterprise resource planning system. The central focus of the framework was an incremental change by underlining resource management, constant benefit realization and evaluation. As a result, the evaluation is still incomplete. A recommended action of this thesis is to apply the framework to the planning, continue experimentation and to do iterative corrections to the design in the case context.
This thesis uses scientific research methods in the field of information systems and design science research which emphasizes a problem solving paradigm. The theoretical part of the study was created parallel to the empirical phase, in part using an iterative method where the design was constantly evaluated. The theoretical part was done by using scientific literature as source material. The aim was to cover the most important themes of information system implementations on a strategic and an operational level, in respect of the case company’s situation. The empirical part used solely qualitative methods. Current problems and objectives of the case company were determined through semi-structured interviews and observations. The evaluation of the framework design was done by semi-structured interviews and participant observations along with a case study method to describe organizational challenges and objectives. The hierarchy of criteria for framework evaluation was constructed in terms of goal, environment, structure and evolution. Internal interviews and participant observation evaluated the ability of the framework to be consistent with people, the organization and technology, validity and structure. The purpose of external interviews was to evaluate the validity and generality of the framework.
The result was an evaluated implementation framework designed for the cloud-based project portfolio system implementation in Case company’s global context. It was a combination of strategically relevant critical factors and attributes which the theoretical and empirical research highlighted, and which were fitted in the project management design and to the schedule. The framework was designed to be a dynamic which should be iterated. It includes the cloud system implementation on the provider’s server and the integration to the company’s enterprise resource planning system. The central focus of the framework was an incremental change by underlining resource management, constant benefit realization and evaluation. As a result, the evaluation is still incomplete. A recommended action of this thesis is to apply the framework to the planning, continue experimentation and to do iterative corrections to the design in the case context.