E-commerce in industrial spare part trade
Tuomisto, Jukka Elmo Ensio (2016)
2016
Tuotantotalouden koulutusohjelma
Talouden ja rakentamisen tiedekunta - Faculty of Business and Built Environment
This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Hyväksymispäivämäärä
2016-02-03
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201601211010
https://urn.fi/URN:NBN:fi:tty-201601211010
Tiivistelmä
E-commerce is growing its popularity all the time and B2B industries are adopting features and requirements from B2C industries. In order to succeed also in the future companies need to be involved in online trading and offer desired information and better self-service tools to customers via Internet. Previous studies about different technology acceptance models in e-commerce can be found, but not that many relating to actual e-commerce implementation.
This thesis was conducted as a pre-study for the Case Company’s e-commerce project. Thesis’ goal was to identify potential benefits of e-commerce for the Case Company’s spare part business, and the purpose to investigate what kind of things the Case Company should consider before implementing a new e-commerce tool and what the requirements for the new e-commerce tool are. Empirical data was collected by interviewing project stakeholders, arranging workshops and meetings, and sending one customer satisfaction query to the Case Company’s customers.
The results indicated that the greatest potential for cost savings can be found from improving current processes, especially the purchasing process. By automating manual process steps, eliminating unnecessary steps and streamlining information flow the Case Company could release resources for more valuable tasks and improve customer satisfaction. The reason for the Case Company to implement a new e-commerce tool should be to improve process efficiency for both itself and the customer. This requires that item data quality is in good shape and e-commerce related support processes are well organized before implementing the new tool.
This thesis was conducted as a pre-study for the Case Company’s e-commerce project. Thesis’ goal was to identify potential benefits of e-commerce for the Case Company’s spare part business, and the purpose to investigate what kind of things the Case Company should consider before implementing a new e-commerce tool and what the requirements for the new e-commerce tool are. Empirical data was collected by interviewing project stakeholders, arranging workshops and meetings, and sending one customer satisfaction query to the Case Company’s customers.
The results indicated that the greatest potential for cost savings can be found from improving current processes, especially the purchasing process. By automating manual process steps, eliminating unnecessary steps and streamlining information flow the Case Company could release resources for more valuable tasks and improve customer satisfaction. The reason for the Case Company to implement a new e-commerce tool should be to improve process efficiency for both itself and the customer. This requires that item data quality is in good shape and e-commerce related support processes are well organized before implementing the new tool.