Smartphone utilization in frequency converter applications

Abstract

Service business has gained popularity amongst enterprises as a new business model which is not affected by global market fluctuations. Competition drives the profits of the sold products to minimum and therefore reducing the corporation's profit. The exist-ing installed base of devices is growing all the time and ageing at the same time. Com-panies have started to offer maintenance services to their customers, to improve the profit and the customer relationships. Better relations with a customer may eventually lead to a new deal of either new devices or maintenance deal or both. This thesis focuses on searching for new possibilities how to expand and improve the existing service port-folio offered for customers by ABB. The main focus being how smartphones could be utilized in different tasks performed with frequency converters.