Delivery performance and freight cost management through best practices and accurate reporting
Valkiala, Jonna (2015)
2015
Tietojohtamisen koulutusohjelma
Talouden ja rakentamisen tiedekunta - Faculty of Business and Built Environment
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Hyväksymispäivämäärä
2015-06-03
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201505181287
https://urn.fi/URN:NBN:fi:tty-201505181287
Tiivistelmä
Delivery performance and freight cost management are essential part of every industry that provides products to serve customer needs. The products have no value before customer receives them as ordered and products are actually a combination of product and service as only transportation can bring the product available to the final customer. Reporting factors related to distribution process and transportation costs are essential for evaluating how the business is running and also for making the right decisions. Without reporting and monitoring performance it is hard to evaluate if different business functions are working as desired and compare them to the settled goals.
The target company of this thesis is Valmet Technologies and more specific the technology units Paper Machine Clothing and Filtration. This thesis has two major themes that are delivery process practices and reporting delivery performance. This research has revealed delivery process and packing related bottlenecks, deficiency in information sharing and inefficiency in internal processes between production and dispatch. These factors affect the shipping fluency as shipping process combines other departments together and coordinate the dispatching and transportation schedules within the schedule that customer needs and production provides. Reporting is the way to get information about how the delivery process and transportation are performing. Commonly especially in big companies the amount of reported data is enormous but achieving the wanted information is not simple. During this research also the needs for better reporting possibilities were evaluated.
This research includes proposals for improving delivery process efficiency and also reporting aspects considering express deliveries. By coordinating and optimizing the internal packing related processes, information sharing and separating express deliveries from regular deliveries from reporting point of view the delivery performance and monitoring delivery functions would improve. All participants throughout the internal chain should work towards the same goal that is efficient delivery process that benefits all participants as the unnecessary work diminishes.
The target company of this thesis is Valmet Technologies and more specific the technology units Paper Machine Clothing and Filtration. This thesis has two major themes that are delivery process practices and reporting delivery performance. This research has revealed delivery process and packing related bottlenecks, deficiency in information sharing and inefficiency in internal processes between production and dispatch. These factors affect the shipping fluency as shipping process combines other departments together and coordinate the dispatching and transportation schedules within the schedule that customer needs and production provides. Reporting is the way to get information about how the delivery process and transportation are performing. Commonly especially in big companies the amount of reported data is enormous but achieving the wanted information is not simple. During this research also the needs for better reporting possibilities were evaluated.
This research includes proposals for improving delivery process efficiency and also reporting aspects considering express deliveries. By coordinating and optimizing the internal packing related processes, information sharing and separating express deliveries from regular deliveries from reporting point of view the delivery performance and monitoring delivery functions would improve. All participants throughout the internal chain should work towards the same goal that is efficient delivery process that benefits all participants as the unnecessary work diminishes.