Factors affecting employees' satisfaction and loyalty for government agencies in the Ward People's Committee of District 8, Ho Chi Minh City - Vietnam

Abstract

The purpose of this study is to examine the factors affecting civil servants satisfaction and loyalty at 5 Wards of People's Committee of District 8, Ho Chi Minh City. The study was performed in two phases, qualitative research and main research based on survey results from 200 employees. Research results show that there are three factors affect Employee satisfaction is Empowerment, Compensation, and Training. In which, factors that have the greatest impact Compensation satisfaction. The study results also showed that satisfaction has a positive linear relationship with loyalty. From the results of the study, proposed some recommendations to enhance the satisfaction and loyalty of the staff at the Ward People's Committee of District 8, Ho Chi Minh City, in which Government needs to particular attention to improving salaries system, other factors are empowerment, training also should be concerned.