The impact of servant leadership and work environment on organizational commitment of employees in public agencies in Ho Chi Minh City

Abstract

In the new age, employee's organizational commitment is seen as one of the most important components in developing an organization in both public and private sectors. Earlier studies said that there is the link between servant leadership and work environment towards employees' organizational commitment. The literature review also showed a lack of empirical research on the topic in the context of Vietnam, especially in the public sector. Therefore, this study aims to examine the impact of servant leadership and work environment on organizational commitment in public agencies in Ho Chi Minh City. Thirty seven questions with the seven-point Likert scale were used to the research. Respondents in this study were 200 employees working full-time in different public organizations in Ho Chi Minh City. AMOS 20 was used to analyze the collected data. The research findings proved the significant effect of servant leadership on the commitment of public staffs towards the public organizations in Ho Chi Minh City. However, work environment was confirmed to influence insignificantly on the organizational commitment of public sector employees due to similar work environment related to policies of public organizations. The results also indicated that humility and standing back are the key elements of servant leadership based on the perception of public employees. This study provides not only better understanding of the subject but also the practical implications for personnel management of the organization.