Enhance the trust of citizen on government by applying electronic government services
Ngoc, Nguyen Huu (2016)
2016
Johtamiskorkeakoulu - School of Management
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Hyväksymispäivämäärä
2016-07-07
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:uta-201608152172
https://urn.fi/URN:NBN:fi:uta-201608152172
Tiivistelmä
There is the trend that trust of citizens in the government declined from over the world because of many of reasons. It requires many efforts from government to rebuild the confidence of the people in the government system.
The topic of this thesis relates to enhancing the trust of the citizen on government by applying electronic government services. This thesis employs qualitative and quantitative methods to conduct the research. When we finish this study, we revealed that the e-service quality, public administration and attitude of citizens towards e-government affect the trust of people in the government system of Ho Chi Minh City. Based on the findings of this research, policy makers, public sector managers can concentrate on the improvement of e-service quality, civil service and the attitude towards e-government to enhance the trust of citizens in government.
Shortly, other researchers, managers in the public sector in Ho Chi Minh City can do further research on this topic. It would be very meaningful to rebuild, to gain the trust of the public in government.
The topic of this thesis relates to enhancing the trust of the citizen on government by applying electronic government services. This thesis employs qualitative and quantitative methods to conduct the research. When we finish this study, we revealed that the e-service quality, public administration and attitude of citizens towards e-government affect the trust of people in the government system of Ho Chi Minh City. Based on the findings of this research, policy makers, public sector managers can concentrate on the improvement of e-service quality, civil service and the attitude towards e-government to enhance the trust of citizens in government.
Shortly, other researchers, managers in the public sector in Ho Chi Minh City can do further research on this topic. It would be very meaningful to rebuild, to gain the trust of the public in government.