An investigation of factors affecting employee satisfaction and loyalty in the Fire Fighting and Prevention Police of Ho Chi Minh City Vietnam

Abstract

Satisfaction and loyalty of employee had been confirmed to be important factors to organisation's survival and development. An organization has employees who are satisfied with job and loyal with their oganization, it will has more advantages during operation. An organization has employees who are satisfied with job and loyal with their organization, it will have more advantages during operation. This study aims to examine the effects of employee training, employee empowerment, management leadership, and teamwork on employee satisfaction and investigate the relationship between satisfaction and loyalty of employee in the Fire Fighting and Prevention Police of Ho Chi Minh City. The study was conducted by the survey questionnaire with a sample of 450 employees of the specialized units in the Fire Fighting and Prevention Police of Ho Chi Minh City. Statistical Package for the Social Sciences - SPSS 20 and Analysis of Moment Structures - AMOS software version 20 were used to test the research model. The results of this study examined that employee empowerment, employee training is signi?cant positive with employee satisfaction; which employee empowerment was found to be the most important factor in relation to employee satisfaction. It is also revealed that there was a strong relationship between employee loyalty and employee satisfaction in the Fire Fighting and Prevention Police of Ho Chi Minh City - Vietnam.