Factors influencing successful change management in IT outsourcing from transferred personnel point of view
KILPIMAA, JAANA (2006)
2006
Yrityksen hallinto - Management and Organisation
Kauppa- ja hallintotieteiden tiedekunta - Faculty of Economics and Administration
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Hyväksymispäivämäärä
2006-06-06
Julkaisun pysyvä osoite on
https://urn.fi/urn:nbn:fi:uta-1-15807
https://urn.fi/urn:nbn:fi:uta-1-15807
Tiivistelmä
Outsourcing and especially IT outsourcing are current phenomena, which have proven to be challenging to companies. Thus, outsourcing has drawn much academic interest. However, several studies have concentrated on partnership, decision making and contracting aspects of outsourcing but those of concentrating on change management and its success have been missing. In this study, the aim is to describe and understand the most critical change management factors influencing successful change management in IT outsourcing from transferred employees point of view.
The theoretical part of this thesis investigates related literature concerning change management and organizational change in the context of outsourcing. The theoretical part studies the success factors and their influence and furthermore creates a framework for the empirical part of this study. In addition, the theoretical part takes a look at previous research on people transition process and its influence on change management success. The objectives of the empirical part of this study is to investigate change management in the case company, analyzing the case and to find the critical actions that influence the success of change from the transferred employees’ perspective.
When analyzing the success factors, some imperfections were found, but it was also found that people’s emotional transition process had to be taken into account before making judgements.
The main result of the study is a refined framework that describes the success factors required for successful change management in IT outsourcing. The key success factors from transferred employees’ viewpoint were found to be visible, aligned and committed leadership, clarity of direction and targets, broad based participation with real decision power, targeted and effective communication, enabling resources and structure for change, motivating people to change their behaviour, and cultural understanding.
Keywords: IT outsourcing, change management, success factors, people transition
The theoretical part of this thesis investigates related literature concerning change management and organizational change in the context of outsourcing. The theoretical part studies the success factors and their influence and furthermore creates a framework for the empirical part of this study. In addition, the theoretical part takes a look at previous research on people transition process and its influence on change management success. The objectives of the empirical part of this study is to investigate change management in the case company, analyzing the case and to find the critical actions that influence the success of change from the transferred employees’ perspective.
When analyzing the success factors, some imperfections were found, but it was also found that people’s emotional transition process had to be taken into account before making judgements.
The main result of the study is a refined framework that describes the success factors required for successful change management in IT outsourcing. The key success factors from transferred employees’ viewpoint were found to be visible, aligned and committed leadership, clarity of direction and targets, broad based participation with real decision power, targeted and effective communication, enabling resources and structure for change, motivating people to change their behaviour, and cultural understanding.
Keywords: IT outsourcing, change management, success factors, people transition