Improving Cloud Deployment Visibility Through Process and Information Management: a Case Study in a Software Product Organization
Hussa, Aleksi (2026)
2026
Tietojohtamisen DI-ohjelma - Master's Programme in Information and Knowledge Management
Johtamisen ja talouden tiedekunta - Faculty of Management and Business
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Hyväksymispäivämäärä
2026-05-29
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tuni-202605296520
https://urn.fi/URN:NBN:fi:tuni-202605296520
Tiivistelmä
Cloud deployment practices in software product organizations are increasingly supported by technical automation. However, automation alone does not necessarily provide organizational visibility into what is deployed, why deployment decisions were made, what impacts deployments may have, or how deployment outcomes are evaluated. This thesis examines cloud deployment management as an organizational process from an information perspective rather than solely as a technical automation challenge.
The study was conducted as a qualitative single-case study with aspects from design science in a small software product organization. Empirical data was collected through semi-structured interviews with stakeholders involved in software development, product ownership, operational coordination, management, and customer-facing activities. The findings show that although the organization’s technical deployment pipeline was functional, deployment-related information was fragmented across merge requests, issue tickets, CI/CD tools, individual knowledge, and informal communication. This fragmentation limited shared visibility, especially for product owners, management, and customer-facing roles.
Based on the empirical findings and literature on Information Systems, Information and Knowledge Management, DevOps, and process structuring, the thesis proposes a lightweight improvement solution for the case organization. The solution consists of a redesigned deployment process, a deployment information model, structured deployment information artifacts, and partial automation of selected technical information outputs. The proposed design aims to improve deployment visibility, traceability, and information reuse while preserving the flexibility of the existing deployment process. The thesis contributes by showing how cloud deployment management can be strengthened through process and information management mechanisms that connect technical deployment execution with organizational information needs.
The study was conducted as a qualitative single-case study with aspects from design science in a small software product organization. Empirical data was collected through semi-structured interviews with stakeholders involved in software development, product ownership, operational coordination, management, and customer-facing activities. The findings show that although the organization’s technical deployment pipeline was functional, deployment-related information was fragmented across merge requests, issue tickets, CI/CD tools, individual knowledge, and informal communication. This fragmentation limited shared visibility, especially for product owners, management, and customer-facing roles.
Based on the empirical findings and literature on Information Systems, Information and Knowledge Management, DevOps, and process structuring, the thesis proposes a lightweight improvement solution for the case organization. The solution consists of a redesigned deployment process, a deployment information model, structured deployment information artifacts, and partial automation of selected technical information outputs. The proposed design aims to improve deployment visibility, traceability, and information reuse while preserving the flexibility of the existing deployment process. The thesis contributes by showing how cloud deployment management can be strengthened through process and information management mechanisms that connect technical deployment execution with organizational information needs.