Developing an Update Process for Technical Training Materials : A Case Study
Segerman, Susanna (2026)
2026
Kielten maisteriohjelma - Master's Programme in Languages
Informaatioteknologian ja viestinnän tiedekunta - Faculty of Information Technology and Communication Sciences
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Hyväksymispäivämäärä
2026-05-06
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tuni-202605055062
https://urn.fi/URN:NBN:fi:tuni-202605055062
Tiivistelmä
Technical trainings are an integral part of the heavy machinery industry as companies are entitled to ensure safe operation and maintenance of machines. In addition, technical training is not only a requirement, but a profitable business service for many companies. Managing technical training materials is complicated due to major volume of materials, different prerequisites for each audience, multiple content formats, and strict quality requirements. Despite technical training business developing rapidly, research from the field is scarce, and prominent solutions remain yet to be developed.
The objective of this thesis is to develop a process and flowchart for systematically managing technical training content updates in the case company. Time and monetary savings, clearer intra- and inter-team communication, and enhanced cooperation with other business functions are aimed to achieve with the process. Furthermore, implementing the process at the case function is assumed to catalyze further developments, for instance in the form of supporting guidelines and protocols. The outcomes of the thesis are the process and additional workflow improvements that can be implemented into use in the case company.
The thesis is conducted as a case study by exploiting qualitative research methods, most notably semi-structured interview and qualitative content analysis. The study addresses three research questions: “How can engineering product changes be systematically integrated into technical training materials through a structured content update process?”, “How can intra- and inter-team communication be improved in the case company to ensure effective training content updates?”, and “What are the most effective approaches or methods for supporting business operations of the training business function?”. Using semi-structured interview as a method was highly beneficial and successful for the outcomes of the study as the interviewees have practical knowledge of the current case-company process and what is desired in the future. The study presents empirical findings and recognized issues, and suggests solutions for more effective material updates, some of which are immediately applicable, while others require further development efforts and may be applied in the future.
The objective of this thesis is to develop a process and flowchart for systematically managing technical training content updates in the case company. Time and monetary savings, clearer intra- and inter-team communication, and enhanced cooperation with other business functions are aimed to achieve with the process. Furthermore, implementing the process at the case function is assumed to catalyze further developments, for instance in the form of supporting guidelines and protocols. The outcomes of the thesis are the process and additional workflow improvements that can be implemented into use in the case company.
The thesis is conducted as a case study by exploiting qualitative research methods, most notably semi-structured interview and qualitative content analysis. The study addresses three research questions: “How can engineering product changes be systematically integrated into technical training materials through a structured content update process?”, “How can intra- and inter-team communication be improved in the case company to ensure effective training content updates?”, and “What are the most effective approaches or methods for supporting business operations of the training business function?”. Using semi-structured interview as a method was highly beneficial and successful for the outcomes of the study as the interviewees have practical knowledge of the current case-company process and what is desired in the future. The study presents empirical findings and recognized issues, and suggests solutions for more effective material updates, some of which are immediately applicable, while others require further development efforts and may be applied in the future.