From perceptions to value: a multi-stakeholder framework for public infrastructure design

Abstract

Purpose – The need for generating value beyond the economic one is gaining momentum, but it is hindered by various challenges. This paper explores how the design of project sustainable value can be enhanced in the design phase of public infrastructure projects, by assessing it in parallel on three different levels of analysis, namely project owner, project team and public. Design/methodology/approach – The study proposes a conceptual framework grounded in the literature and developed through a design-oriented approach rooted in pragmatism. The three levels of analysis of the framework are validated through expert interviews. Subsequently, an empirical validation is performed through the analysis of a real-life case. Findings – The paper provides a framework that bonds together the sustainable development dimensions (economic, social and environmental), to reach a more comprehensive understanding of value. The framework also provides a practical tool for the project owner and the project team of public infrastructure projects. Originality/value – This paper combines sustainable development and different levels of analysis, offering a more comprehensive overview of the potential that public infrastructure projects have in terms of value generation.