Development Towards Patient-Centered eHealth Services in Finland

Abstract

<p>The paper analyses the development of public eHealth services from 2014 to 2021 from the patients' point of view. The merits and missing features of the eHealth services were identified with patient interviews in 2014-2015. The list of missing features was again checked against the eHealth services in 2021. The main finding was that all the features wanted by the patients had still not been implemented. The finding of this paper suggests that current Finnish public eHealth services are organizations oriented rather than patient oriented.</p>