Understanding citizen perceptions of AI in the smart city

Abstract

Artificial intelligence (AI) is embedded in a wide variety of Smart City applications and infrastructures, often without the citizens being aware of the nature of their “intelligence”. AI can affect citizens’ lives concretely, and thus, there may be uncertainty, concerns, or even fears related to AI. To build acceptable futures of Smart Cities with AI-enabled functionalities, the Human-Centered AI (HCAI) approach offers a relevant framework for understanding citizen perceptions. However, only a few studies have focused on clarifying the citizen perceptions of AI in the context of smart city research. To address this gap, we conducted a two-phased study. In the pre-study, we explored citizen perceptions and experiences of AI with a short survey (N = 91). Second, scenario-based interviews (N = 7) were utilized to gain in-depth insights of citizen perceptions of AI in the Smart City context. Five central themes were recognized: (1) I don’t like them monitoring me, (2) I want maximum gain for minimum effort, (3) I don’t want AI to mimic people, (4) I’ll avoid using AI if I consider the risk too high, and (5) I don’t need to be concerned about AI. These offer an idea of human-centered requirements worth considering while designing AI applications for future Smart Cities.