Designing Accessible Digital Services for the Future Public Transportation: Towards Lighter Testbed (LiTe)

Abstract

This paper represents the design process of the LiTe - Lighter Testbed of a tram stop and tram car to facilitate user evaluations in a realistic context. According to previous studies, people using public transportation seek services that improve travel experiences with the help of novel technology. In the future, accessible digital services will be integrated into all modes of transportation to provide a seamless experience. There is a need to offer physical and local access to innovative co-creation processes providing an environment and support for enabling the testing of novel solutions in an open but safe environment. This way, we can ensure the usability, accessibility, effectiveness, and safety of public transportation services in the Tampere area and further expand it to other cities.