Framework for Creating Relevant, Accessible, and Adoptable KPI Models in an Industrial Setting

Abstract

<p>The development of software for modern products with lots of interfaces, layers and stakeholders has become very complex, increasing the risk of inefficiency. Key Performance Indicators (KPIs) can be used to identify bottlenecks and problems, but the challenge is how to create KPI models, processes and dashboards that help improving the development processes and can be adopted by all the stakeholders. We introduce the RelAA Framework - a bottom-up approach for monitoring product-focused software development. The RelAA (Relevant, Accessible and Adoptable) Framework is created in an industrial setup that currently includes around 350 persons in different phases of the software life cycle. The RelAA Framework is formed by analyzing existing KPIs and tools, gathering feedback from development teams, management, business representatives, and other stakeholders, and creating intuitive ways to share information related to KPIs. The RelAA Framework itself does not define exact KPIs for the organization to adopt, but it provides a process and model how to create, document and utilize KPIs. The RelAA Framework ensures relevance, accessibility, and adoption of KPIs across stakeholders and organization.</p>