Scalable and responsive information for industrial maintenance work: developing XR support on smart glasses for maintenance technicians

Abstract

This paper describes the process and results of bringing responsive and scalable technical documentation to smart glasses to support industrial maintenance. Development and testing was done in four development cycles to discover how maintenance information can be delivered to smart glasses to support maintenance technicians. Test case was elevator maintenance, and several user tests were performed in a real or realistic environment by real maintenance experts. The concept of using smart glasses to view technical information during a maintenance task was received very well by the test users. This study confirms that DITA XML is a good candidate for the creation of technical information content for smart glasses, but information design is needed to ensure the scalability and usability of the information.