Knowledge Systems and Risk Management: Threat Lessons Learned from COVID-19 in 2020-21

Abstract

The year 2020-21 has shown us that the likelihood of extreme events is greater than we would have expected. When organizational resources are stretched to their limits due to extreme events, they are also more vulnerable to cyber-attacks and knowledge risks. Based on the events that took place during the 2020-21 period, we identify five knowledge risks and categorize them as technical, behavioral, and legal risks. We identify possible controls to mitigate these knowledge risks: proper knowledge identification, guidelines for employee knowledge behavior, identification and evaluation of online communication channels, and risk re-assessment to knowledge.