How Can Collaborative Augmented Reality Support Operative Work in the Facility Management Industry?

Abstract

Augmented reality (AR) enables effective knowledge transfer in synchronous and asynchronous modes of collaboration independent of the users’ location. Researchers have emphasized that collaborative characteristics of AR could change how companies carry out knowledge management. However, there is little research about this subject. We address this gap specifically in the context of the facility management (FM) industry. A qualitative multiple-case study was carried out to explore how collaborative AR can bring value to FM companies. This study’s contribution to research is a better understanding of the application of collaborative AR in the context of FM. As a managerial contribution, companies can better understand what type of collaborative AR solutions can be adopted in the short- and long-term. The factors that enable the adoption of these solutions are discussed.