Lessons Learned from Developing Prototypes for Customer Complaint Validation

Abstract

This research introduces two prototypes installed in vehicles and a cloud service for autonomous collection of data. The prototypes utilize camera, location data, and timestamps to help those responsible for managing customer complaints, and to improve the overall quality of the provided customer service. The use of the system is illustrated by two cases: tracking and photographing bus stops, and tracking and photographing recycling areas. The first prototype is implemented for the Android mobile platform and the second one for the Raspberry Pi single-board computer. This paper discusses the differences and challenges faced in designing and implementing the two prototypes for different platforms.