Experience-Driven Design of Ambiences for Future Pop Up Workspaces

Abstract

Knowledge work is in transformation and new means for supporting workers’ wellbeing and productivity are needed. Pop Up workspaces are temporary and often social working environments where people can modify their environment to suit their current work mode. The aim of the present research was to explore the opportunities of future Pop Up workspaces, and specifically their technology-mediated ambiences that can provide meaningful experiences for the workers. We employed the Experience-Driven Design (EDD) approach to gain insights of the desired experiences in Pop Up workspaces. We first conducted three participatory group sessions to ideate experience types for Pop Up workspaces. We then run a multidisciplinary concepting workshop in which we designed concepts for technology-mediated ambiences. Five experience categories for worker mindsets were identified, namely Liberty, Fellowship, Determination, Retreat and Recovery. We present ambience concepts that utilise the mindsets and related target experiences, and how they can be supported by ambient technologies.