Interculturality and decision making: Pursuing jointness in online teams

Abstract

Current times call for continuous communication across countries, negotiations on several levels, and the creation of international relationships based on dialogue and participation. Those ideals are often pursued in intercultural communication contexts and written about, as a desideratum, in the Intercultural Communication literature. However, how can this be achieved concretely? In this article, we analyze how decisions are taken by newly founded intercultural teams of higher-education students playing a so-called intercultural game online via Zoom. The game revolves around the creation of a development plan for a fictitious city. In our study, we conducted a conversation-analytic investigation of decision-making processes by players oriented towards the ideal of ‘intercultural speakers’ as the ones mediating between different points of view and giving voice to all parties in an inclusive way. We illustrate our analysis with examples that range from unilateral decision making to decisions achieved through highly collaborative processes. We point to how expectations of inclusion-oriented interactional moves in intercultural situations are sometimes at odds with how these interactions and the related decision-making processes actually unfold.