Improving Learnability In Software-As-A-Service Solutions Using Third-Party Tools : Study on Procurement tool SAP Ariba
Weediyabandara, Uthpala (2024)
2024
Master's Programme in Human-Technology Interaction
Informaatioteknologian ja viestinnän tiedekunta - Faculty of Information Technology and Communication Sciences
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Hyväksymispäivämäärä
2024-05-31
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tuni-202405175999
https://urn.fi/URN:NBN:fi:tuni-202405175999
Tiivistelmä
This thesis explores the significance of learnability within modern Software as a Service solution, with SAP Ariba serving as a focal point for investigation. The technological landscape has evolved, demanding superior user experiences, and making learnability a pivotal factor influencing user satisfaction and productivity. Leveraging WalkMe, a digital adaptation tool, the study aims to enhance the learnability of SAP Ariba by addressing user challenges in comprehending and mastering complex systems.
The research objectives systematically uncover key factors influencing learnability in SaaS applications and evaluate the effectiveness of WalkMe in enhancing user proficiency within SAP Ariba user interfaces. Through empirical methods, including user studies and interviews, the study quantifies the impact of WalkMe as a learnability improvement tool. This thesis is structured comprehensively to explore learnability aspects in SaaS systems, spanning from theoretical underpinnings to practical implementation and evaluation.
Insights gleaned from user interactions and feedback indicate an overall improvement in system usability with the integration of WalkMe. While challenges emerged, particularly in areas where WalkMe deployment and distribution, the study provides valuable suggestions for further development and enhancement of usability and user experience. Despite constraints in the study scope, the findings establish a baseline for future research, offering actionable strategies for organisations seeking to optimise their SaaS platforms and improve user experiences.
By merging theoretical insights with practical application, this thesis enhances our understanding of how learning occurs in SaaS environments. It not only explores the impact of third-party tools such as WalkMe on improving user skills but also offers valuable theoretical insights into the design of effective user training materials. This theoretical framework sets the stage for developing supportive resources for training users in solutions with restricted flexibility and interface configurations. The outcomes of this study are expected to offer valuable guidance for continual improvement in enhancing user experience within SAP Ariba and other SaaS solutions
The research objectives systematically uncover key factors influencing learnability in SaaS applications and evaluate the effectiveness of WalkMe in enhancing user proficiency within SAP Ariba user interfaces. Through empirical methods, including user studies and interviews, the study quantifies the impact of WalkMe as a learnability improvement tool. This thesis is structured comprehensively to explore learnability aspects in SaaS systems, spanning from theoretical underpinnings to practical implementation and evaluation.
Insights gleaned from user interactions and feedback indicate an overall improvement in system usability with the integration of WalkMe. While challenges emerged, particularly in areas where WalkMe deployment and distribution, the study provides valuable suggestions for further development and enhancement of usability and user experience. Despite constraints in the study scope, the findings establish a baseline for future research, offering actionable strategies for organisations seeking to optimise their SaaS platforms and improve user experiences.
By merging theoretical insights with practical application, this thesis enhances our understanding of how learning occurs in SaaS environments. It not only explores the impact of third-party tools such as WalkMe on improving user skills but also offers valuable theoretical insights into the design of effective user training materials. This theoretical framework sets the stage for developing supportive resources for training users in solutions with restricted flexibility and interface configurations. The outcomes of this study are expected to offer valuable guidance for continual improvement in enhancing user experience within SAP Ariba and other SaaS solutions