Improvement of Internet of Things maturity in medium size technology company
Kurkinen, Noora (2023)
2023
Tietojohtamisen DI-ohjelma - Master's Programme in Information and Knowledge Management
Johtamisen ja talouden tiedekunta - Faculty of Management and Business
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Hyväksymispäivämäärä
2023-09-26
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tuni-202308287811
https://urn.fi/URN:NBN:fi:tuni-202308287811
Tiivistelmä
The purpose of this research is to find out how Internet of Things maturity models can
be used in organizations to determine the current level and target level of the Internet of Things. By defining the current level and the target level, it is possible to find out what kind of development steps the organization should take to reach the desired level. In addition, the research aims at identifying the benefits of the Internet of Things for the business operations of organizations.
With the help of models, the maturity of the organization can be determined from several different subject areas of the Internet of Things. In this case study, an Internet of Things maturity model is customized for the target organization. The model evaluates the maturity of the organization in the dimensions of governance, technology and connectivity, data-analytics based decision making, people and processes. These areas are divided into even smaller sub-dimensions, the maturity of which is assessed separately. In addition, the research also investigates the current level and target level of the Internet of Things maturity of the target organization through interviews conducted in the target organization. Based on the definitions of the current level and the target level, a road map is created for the target organization.
The target organization’s current maturity is between levels 2–3 in each dimension.
Levels 3–4 were initially defined as the target. The research also revealed that to develop the target organization's maturity, improving the governance dimension is critical to raise the maturity of other dimensions. A 6-phase plan was drawn up for the target organization to reach the target level.
be used in organizations to determine the current level and target level of the Internet of Things. By defining the current level and the target level, it is possible to find out what kind of development steps the organization should take to reach the desired level. In addition, the research aims at identifying the benefits of the Internet of Things for the business operations of organizations.
With the help of models, the maturity of the organization can be determined from several different subject areas of the Internet of Things. In this case study, an Internet of Things maturity model is customized for the target organization. The model evaluates the maturity of the organization in the dimensions of governance, technology and connectivity, data-analytics based decision making, people and processes. These areas are divided into even smaller sub-dimensions, the maturity of which is assessed separately. In addition, the research also investigates the current level and target level of the Internet of Things maturity of the target organization through interviews conducted in the target organization. Based on the definitions of the current level and the target level, a road map is created for the target organization.
The target organization’s current maturity is between levels 2–3 in each dimension.
Levels 3–4 were initially defined as the target. The research also revealed that to develop the target organization's maturity, improving the governance dimension is critical to raise the maturity of other dimensions. A 6-phase plan was drawn up for the target organization to reach the target level.