Generative Artificial Intelligence Assisting in Agile Project Pain Points : Empirical Study Using ChatGPT
Sainio, Kari (2023)
2023
Johtamisen ja tietotekniikan DI-ohjelma - Master's Programme in Management and Information Technology
Johtamisen ja talouden tiedekunta - Faculty of Management and Business
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Hyväksymispäivämäärä
2023-10-10
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tuni-202308247776
https://urn.fi/URN:NBN:fi:tuni-202308247776
Tiivistelmä
Agile project management methods enable project work that aims to adapt to various changing conditions during the project and to control and produce the project's outputs in short iterations. In agile project management methods, the focus of traditional project management has shifted from management and administrative tasks to a kind of project coaching. Many factors influence the success of an agile project, and its various pain points must be managed. Intelligent project management can be thought of as automating its various areas in appropriate situations using artificial intelligence. In this case, especially Generative AI (GenAI) could serve as a helping hand when transitioning to intelligent project management and especially assist in managing the different pain points of projects.
In this master's thesis, a literature review is used to determine what typical challenges various agile project management methods might pose. From these challenges, a theoretical pain point model is created. As remedies for these pain points, the use of GenAI is proposed for various practical challenges in project management. In the design science research section, the capabilities of an artificial intelligence program (ChatGPT) are utilized, and usage models of GenAI artificial intelligence are presented for managing different pain points. In addition, the reliability of the information produced by ChatGPT and its use as an example to assist in the different stages of fictional project tasks are assessed. As a result, various prompt patterns are presented on how ChatGPT could be instructed to assist in managing different pain points.
As outcome, the study suggests that ChatGPT is a potential tool to assist in managing various pain points that arise in a project. Using it as a full replacement for a project manager is not yet sensible, but in suitable assisting, guiding, and inspiring tasks, generative artificial intelligence can facilitate work. The study also found that ChatGPT's knowledge of the challenges of agile methods and various frameworks is reliable. Therefore, it could be used in various project management pain points for review, preparation, and coaching. However, as a final note, it can be suggested that it might be wise to approach all material produced by ChatGPT with caution, and it is advisable to also use knowledgeable individuals to evaluate and review the content and reliability of the information produced by it.
In this master's thesis, a literature review is used to determine what typical challenges various agile project management methods might pose. From these challenges, a theoretical pain point model is created. As remedies for these pain points, the use of GenAI is proposed for various practical challenges in project management. In the design science research section, the capabilities of an artificial intelligence program (ChatGPT) are utilized, and usage models of GenAI artificial intelligence are presented for managing different pain points. In addition, the reliability of the information produced by ChatGPT and its use as an example to assist in the different stages of fictional project tasks are assessed. As a result, various prompt patterns are presented on how ChatGPT could be instructed to assist in managing different pain points.
As outcome, the study suggests that ChatGPT is a potential tool to assist in managing various pain points that arise in a project. Using it as a full replacement for a project manager is not yet sensible, but in suitable assisting, guiding, and inspiring tasks, generative artificial intelligence can facilitate work. The study also found that ChatGPT's knowledge of the challenges of agile methods and various frameworks is reliable. Therefore, it could be used in various project management pain points for review, preparation, and coaching. However, as a final note, it can be suggested that it might be wise to approach all material produced by ChatGPT with caution, and it is advisable to also use knowledgeable individuals to evaluate and review the content and reliability of the information produced by it.