Logistics Control Tower Value Creation
Reinilä, Ville (2021)
2021
Tietojohtamisen DI-ohjelma - Master's Programme in Information and Knowledge Management
Johtamisen ja talouden tiedekunta - Faculty of Management and Business
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Hyväksymispäivämäärä
2021-08-12
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tuni-202107306419
https://urn.fi/URN:NBN:fi:tuni-202107306419
Tiivistelmä
Global supply chains and logistics are continuously demanding more attention from organizations because of evolving business environments. The basis of this research is the aim of the case company to achieve better logistics management with a new organization called Logistics Control Tower. To be able to achieve better logistics management, the case company is required to understand the current state of the Logistics Control Tower and identify the desired future state. The objective of the Logistics Control Tower is to create value for internal customers with effective logistics management, and thereby the current and the future state have to be examined from a value creation and supply chain and logistics management point of view.
First, this research aims to define the current and desired future state of the Logistics Control Tower. Then, the research aims to identify a gap between the current and future state and suggest actions to fulfil the gap. The research was executed as a case study in the case company. The research consisted of theoretical study and empirical research. The empirical re search was conducted by interviewing employees of the Logistics Control Tower and its internal stakeholders. The data that was collected with the interviews were analyzed with qualitative methods. Important themes around the Logistics Control Tower were identified with the help of the theoretical study and analysis of the qualitative data.
The current state of the Logistics Control Tower was identified based on theoretical and empirical studies. The current state was divided into current strengths, challenges and value creating objects. After the current state was identified, the desired future state of the Logistics Control Tower was defined with the help of theoretical and empirical studies. After the current and future states were identified, a gap between these states was defined. Finally, suggested actions were presented to fulfil the gap and to be able to achieve the desired future state. The results of this research provide helpful information for other organizations as well about the most important features of a Logistics Control Tower in a global business environment.
First, this research aims to define the current and desired future state of the Logistics Control Tower. Then, the research aims to identify a gap between the current and future state and suggest actions to fulfil the gap. The research was executed as a case study in the case company. The research consisted of theoretical study and empirical research. The empirical re search was conducted by interviewing employees of the Logistics Control Tower and its internal stakeholders. The data that was collected with the interviews were analyzed with qualitative methods. Important themes around the Logistics Control Tower were identified with the help of the theoretical study and analysis of the qualitative data.
The current state of the Logistics Control Tower was identified based on theoretical and empirical studies. The current state was divided into current strengths, challenges and value creating objects. After the current state was identified, the desired future state of the Logistics Control Tower was defined with the help of theoretical and empirical studies. After the current and future states were identified, a gap between these states was defined. Finally, suggested actions were presented to fulfil the gap and to be able to achieve the desired future state. The results of this research provide helpful information for other organizations as well about the most important features of a Logistics Control Tower in a global business environment.