Improving traceability in spare part service
Aho, Niilo (2020)
Aho, Niilo
2020
Johtamisen ja tietotekniikan DI-ohjelma - Master's Programme in Management and Information Technology
Tekniikan ja luonnontieteiden tiedekunta - Faculty of Engineering and Natural Sciences
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Hyväksymispäivämäärä
2020-11-06
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tuni-202010277530
https://urn.fi/URN:NBN:fi:tuni-202010277530
Tiivistelmä
Traceability of products and services is a phenomenon which that has been popping out at discussion more frequently in last years, usually as a repercussion of global incidents. During the 21st century such examples can be found from food and pharmaceutical industry, as many others too. When considering the history of product traceability, the safety aspect can be identified as one of the main drivers for the whole concept of traceability. That is the main reason why the food industry has put so much effort in developing traceability systems in their industry, and why today they can be considered to be the forerunner of traceability. Technological development and in-creased customer awareness have also increased the interest to develop and implement traceability systems in other fields of business too. At the same time drivers to improve and develop traceability systems have diversified: traceability data enables them to develop and optimize business processes in the fields of quality, logistics, and efficiency just to mention a couple of examples. In addition to that, traceability also has been proven to be efficient way to increase sustain-ability development goals and circular economy on the supply chains. of examples. In addition to that, traceability also has been proven to be efficient way to increase sustainability development goals and circular economy on the supply chains.
At this work traceability will be studied together with spare parts, hence the target of this work is to develop the spare part process of the case company by developing the traceability of the spare parts. The focus is especially at the end of the spare parts lifecycle; how broken parts could be more recognizable and more traceable in the situation when time is of the essence and what different technological solutions could be used for that. The work has been commissioned by a global company that operates in the field of automation and indoor logistics. Within this project, the plan was to create a solid implementation plan and run the pilot testing at the main spare part warehouse of the case company, so that the concept could be put into practice in the whole organization later.
By comparing different technological solutions QR codes turned out to be most suitable for the case company. In enables to pass relevant information to customers in an efficient and cost-effective way. During the first phase of the project, QR codes will include data in text form, but in the future, they will also have a URL address. In the future the target is to find a web portal that can be used for sharing product and traceability-related data easily. All the technological solutions that were compared together were based on various sources, where they were proven to be effective solutions in different traceability applications. A Comparison was based on five main criteria which are discussed more closely in the text.
The main outcome of the work was three-phase implementation and development plan, which describes precisely how the case company could achieve the state of art traceability system in their organization. Contrary to the original project plan the system was not able to be done within the time frame of this work. Therefore, execution of the presented implementation and development plan remains for the company itself, and it won’t be reported at this work.
At this work traceability will be studied together with spare parts, hence the target of this work is to develop the spare part process of the case company by developing the traceability of the spare parts. The focus is especially at the end of the spare parts lifecycle; how broken parts could be more recognizable and more traceable in the situation when time is of the essence and what different technological solutions could be used for that. The work has been commissioned by a global company that operates in the field of automation and indoor logistics. Within this project, the plan was to create a solid implementation plan and run the pilot testing at the main spare part warehouse of the case company, so that the concept could be put into practice in the whole organization later.
By comparing different technological solutions QR codes turned out to be most suitable for the case company. In enables to pass relevant information to customers in an efficient and cost-effective way. During the first phase of the project, QR codes will include data in text form, but in the future, they will also have a URL address. In the future the target is to find a web portal that can be used for sharing product and traceability-related data easily. All the technological solutions that were compared together were based on various sources, where they were proven to be effective solutions in different traceability applications. A Comparison was based on five main criteria which are discussed more closely in the text.
The main outcome of the work was three-phase implementation and development plan, which describes precisely how the case company could achieve the state of art traceability system in their organization. Contrary to the original project plan the system was not able to be done within the time frame of this work. Therefore, execution of the presented implementation and development plan remains for the company itself, and it won’t be reported at this work.