Industrial Service Systems
Martinsuo, Miia; Laine, Teemu; Momeni, Khadijeh (2020)
Johtamisen ja talouden tiedekunta - Faculty of Management and Business
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Manufacturing firms in various industries are expanding their business reach to industrial services, while simultaneously using modern information and communication technologies to digitalize and transform their businesses. This book is intended to guide students into understanding the key enablers for industrial service business and the requirements for managing industrial service business. The focus is on the enablers and management of service systems in industrial firms, including customer information, resources, service offerings, service delivery systems, organizing, and management control. The viewpoint is that of the organization involved in industrial service business and collaborating with customers and other organizations. The book discusses issues that manufacturing firms and other industrial service providers need to consider when involving industrial services as a source of business. The book is suitable for familiarizing with industrial service systems also more generally, particularly among experts and managers in manufacturing firms that consider servitization in their business.