Effects of workforce transformation on responsibilities, roles and business development of Finnish pension companies
Uimonen, Riikka (2016)
2016
Kauppatieteiden tutkinto-ohjelma - Degree Programme in Business Studies
Johtamiskorkeakoulu - School of Management
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Hyväksymispäivämäärä
2016-12-30
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:uta-201701041009
https://urn.fi/URN:NBN:fi:uta-201701041009
Tiivistelmä
There are several indicators shaping the future of workforce and workforce of the future. These indicators include phenomena such as digitalization, globalization and ageing of population. Technological development brings advanced technologies including intelligent automation available, and many roles of people are being taken over by machines. Additionally, there are many new businesses evolving and societal steps taken forward as new global, digital solutions spread all over the world. All these global phenomena force Finnish companies and workforce to adapt themselves, and therefore new requirements for skills and capabilities are created. In Finland, the pension scheme lies heavily on well-functioning labour market and high employment. Pension companies role is to secure pension funds, to carry out statutory earnings-related pensions and to support employment. Therefore, pension companies operational environment and mission are highly affected by workforce transformation.
In the theoretical part of the thesis the Finnish statutory earnings-related pension scheme is explained. Also the actors of the pension scheme are introduced and the role of pension companies in the earnings-related pension scheme is explained. The theoretical part forms a holistic picture of the characteristics of pension insurance business and of the offerings and processes of pension companies. Additionally, workforce transformation is explained component by component in the theoretical part of the thesis. The objective of the theoretical part is to form a proper understanding of the pension companies current operational environment and the indicators of workforce transformation.
Effects of workforce transformation on pension companies roles, responsibilities and business development were researched by using the Delphi method. Based on the results, it can be said that of all the workforce transformation indicators, the technological indicators are going to have the greatest impact within the next ten years. Increasing demand and growing expectations of digital services are going to drive service development of pension companies together with services for increasing number of entrepreneurs and small companies. Pension companies role is going to remain remarkable and even increase in importance in the society. However, the role as working life developer was unclear as the experts had dissenting opinions about the subject. In total, most of the experts saw pension companies to have a lot of potential, that should be used in working life development and societal decision making.
In the theoretical part of the thesis the Finnish statutory earnings-related pension scheme is explained. Also the actors of the pension scheme are introduced and the role of pension companies in the earnings-related pension scheme is explained. The theoretical part forms a holistic picture of the characteristics of pension insurance business and of the offerings and processes of pension companies. Additionally, workforce transformation is explained component by component in the theoretical part of the thesis. The objective of the theoretical part is to form a proper understanding of the pension companies current operational environment and the indicators of workforce transformation.
Effects of workforce transformation on pension companies roles, responsibilities and business development were researched by using the Delphi method. Based on the results, it can be said that of all the workforce transformation indicators, the technological indicators are going to have the greatest impact within the next ten years. Increasing demand and growing expectations of digital services are going to drive service development of pension companies together with services for increasing number of entrepreneurs and small companies. Pension companies role is going to remain remarkable and even increase in importance in the society. However, the role as working life developer was unclear as the experts had dissenting opinions about the subject. In total, most of the experts saw pension companies to have a lot of potential, that should be used in working life development and societal decision making.