Knowledge Management for Visualising Social Online Services
Salonen, Jaakko (2007)
2007
Tietotekniikan koulutusohjelma
Tietotekniikan osasto
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Hyväksymispäivämäärä
2007
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201101201006
https://urn.fi/URN:NBN:fi:tty-201101201006
Tiivistelmä
Typically in information systems, the technical infrastructure is built upon fixed structures that are determined by the used tools rather than by the community of its users. Community-managed systems, especially digital ecosystems, should, however, be able to control not only the evolution of the community, but also the evolution of structures and tools.
In this Master's thesis, we study knowledge and its management in web-based services as a guideliner for creation of community-managed systems and application of visualisation methods. We believe that web-based services, especially those supported by social software tools, are pioneers in building systems for online communities and community-based content building. Our research hypothesis is that by studying knowledge and its management in web-based services, we can identify key practises of knowledge management and point out potential areas for application of visualization technigues.
For the study, we chose 19 of current web-based services, selected according to researcher's own experience and openness of communities. Content and metadata in the services where studied as an expert evaluation. According to found characteristics of content and metadata management, we classified the communities into four groups, after which one community from each group was selected for scenario-based analysis. Basing on this analysis, we classified the practises in knowledge management and visualisation.
As a result of the study, we identified four essential knowledge areas in web-based systems, and potential areas of applying methods of visualisation. Two of the knowledge areas are more focused on content management, while the other two are more emphasised on community management. As such, these results may be utilised to guideline the application of visualisation methods for community-managed systems. /Kir10
In this Master's thesis, we study knowledge and its management in web-based services as a guideliner for creation of community-managed systems and application of visualisation methods. We believe that web-based services, especially those supported by social software tools, are pioneers in building systems for online communities and community-based content building. Our research hypothesis is that by studying knowledge and its management in web-based services, we can identify key practises of knowledge management and point out potential areas for application of visualization technigues.
For the study, we chose 19 of current web-based services, selected according to researcher's own experience and openness of communities. Content and metadata in the services where studied as an expert evaluation. According to found characteristics of content and metadata management, we classified the communities into four groups, after which one community from each group was selected for scenario-based analysis. Basing on this analysis, we classified the practises in knowledge management and visualisation.
As a result of the study, we identified four essential knowledge areas in web-based systems, and potential areas of applying methods of visualisation. Two of the knowledge areas are more focused on content management, while the other two are more emphasised on community management. As such, these results may be utilised to guideline the application of visualisation methods for community-managed systems. /Kir10