Implementation of an Enterprise Information Management System in a Quality Control System Service
Talonen, Mikko Ari Matias (2016)
2016
Automaatiotekniikan koulutusohjelma
Teknisten tieteiden tiedekunta - Faculty of Engineering Sciences
This publication is copyrighted. You may download, display and print it for Your own personal use. Commercial use is prohibited.
Hyväksymispäivämäärä
2016-06-08
Julkaisun pysyvä osoite on
https://urn.fi/URN:NBN:fi:tty-201605254119
https://urn.fi/URN:NBN:fi:tty-201605254119
Tiivistelmä
This thesis has been made as an assignment for Valmet Automation Corporation, which provides comprehensive Quality Control System (QCS) services and development for its customers in the paper industry. Valmet Automation had several deficiencies in its service reporting and maintenance planning. The objectives of this thesis were to define these deficiencies, implement a new enterprise information management (EIM) solution in the QCS service team, and evaluate how well the new EIM solution was able to solve those deficiencies. The research has been principally conducted using an action research approach. Survey resource methods have been applied likewise in order to define the deficiencies and evaluate the result of the research.
As a part of the research, the M-Files the enterprise information management solution was implemented and piloted at one customer’s site. During the piloting phase, the former reporting database was replaced with M-Files. In service reporting, the most significant improvement was that it became possible to attach specific equipment or sub-equipment to the service report. This clearly improved service information management, because it enabled monitoring the service history of certain equipment. Maintenance planning was also improved by managing maintenance planning at the pilot site via an M-Files based service program.
Once the piloting phase is completed at the pilot site, the former reporting database can be replaced with M-Files also in other Valmet’s customers’ sites. There are certain pre-conditions that should be fulfilled before M-Files can completely replace the former reporting database in a new site, but after the pilot phase, implementing M-Files is much easier to accomplish.
As a part of the research, the M-Files the enterprise information management solution was implemented and piloted at one customer’s site. During the piloting phase, the former reporting database was replaced with M-Files. In service reporting, the most significant improvement was that it became possible to attach specific equipment or sub-equipment to the service report. This clearly improved service information management, because it enabled monitoring the service history of certain equipment. Maintenance planning was also improved by managing maintenance planning at the pilot site via an M-Files based service program.
Once the piloting phase is completed at the pilot site, the former reporting database can be replaced with M-Files also in other Valmet’s customers’ sites. There are certain pre-conditions that should be fulfilled before M-Files can completely replace the former reporting database in a new site, but after the pilot phase, implementing M-Files is much easier to accomplish.