WorkAI: Raising work-related self-awareness with gamified approach

Abstract

<p>The gamification of different work tasks remains an area where studies have focused mainly on conceptual considerations. This chapter focuses on the gamification process in facility services jobs - cleaning and maintenance. In general, gamification can improve productivity and workplace well-being. Better motivation is supposed to lead to better results and more enjoyable work. This chapter describes the process of gamifying facility services jobs, from the interviews of the staff to the implementation of the custom-made application, WorkAI. Eighteen employees participated in the pilot study, filled in a questionnaire, and attended semi-structured end-interview sessions. This chapter shows how personnel perceived the gamified solution and its possible effects on the employees and their work. Based on the results, the gamified solution must be easy to adapt and should not disturb work routines. This application's main benefit lies in the employee's self-reflection and self-evaluation.</p>