Role of the user in information systems development
Jaakkola,H.; Thalheim,B.; Henno,J.; Mäkelä,J.; Keto,H. (2018-06-28)
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We have focused our paper on the aspects important in adapting an Information System (IS) to the user's cultural background. We are interested both in the factors related to IS development and in the use of IS. Increasingly, ISs are being developed and used in a global context. We have perceived differences in expectations of functionalities, architecture, structural properties, information search practices, web-based system properties, and user interfaces. One conclusion would be that a high quality IS reflects user behavior in its use context. In that case, the system has to model its user one way or another. Until now, the topic has been handled without meaningful effort to model user behavior. Current publications cover a wide variety of rules on how to take into account cultural differences in the IS context. In this paper, our aim is to study the current state-of-the-art of user modeling - modeling the human being as an IS user. We start with general aspects related to the role of the user in IS development and alternatives to adaptable systems. The findings are applicable in the educational context as well. More and more, the use of computers and ISs is becoming an essential part of studies: the use of MOOCs (Massively Open Online Courses) as a part or replacement for traditional face-to-face classes; flipped learning methodology emphasizing the significance of self-learning; and blended learning, including quite often computerized study content. Our focus is on the global context, in which students represent different cultures and the IS is globally available.
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