Strategic Change towards Future Industrial Service Business

Abstract

FIMECC’s Future Industrial Services program (FutIS) was set up to promote the adoption and expansion of service business in industrial firms. FutIS program has pursued new competence and better profitability for participating industrial firms’ service business, and even the transformation of the metals and engineering industry more broadly. This book is a compilation of articles based on studies carried out within the FutIS program. Each article reports conceptual or empirical research results in a domain that has been considered as relevant among the metal and engineering industry companies either considering or undergoing service business transformation. Various aspects of the processes, practices and cultural ramifications of the strategic change towards service business are covered, through experiences gathered in some of the 20 Finnish industrial firms involved in the FutIS program.