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Artificial intelligence transformation and implementation frameworks
(2018)
Diplomityö
Diplomityö
In modern days there are many new technologies that are being implemented into organizations to gain competitive advantage and keep up with the evolving landscape. Artificial intelligence has become one of these new ...
Value Creation in Virtual and Augmented Reality
(2018)
Diplomityö
Diplomityö
The technologies of virtual and augmented reality (VR/AR) have huge potential and their market value has been predicted to reach $100 billion within the next few years. However, the lack of peer-reviewed literature and the ...
Creating customer value with self-service analytics
(2018)
Diplomityö
Diplomityö
Value from services is usually measured at the management level but the users work in the operational domain. The management is often too focused on the monetary tradeoff of buying a service and the value gained from using ...
Influence of esports spectating on customer retention in freemium video games
(2018)
Diplomityö
Diplomityö
Video games have become great segment of entertainment industry during the past couple decades. The total revenue of video game industry was almost 110 billion dollars in year 2017. Video gaming has become spare time hobby ...
Telecommunication data monetization
(2018)
Diplomityö
Diplomityö
The aim of the study was to find out what kind of telecommunication data monetization models are interesting and potential. The focus was on finding out what kind of business model trends there are already, how telco data ...
General Data Protection Regulation - Requirement Analysis of Customer Personal Data: Case Study
(2018)
Diplomityö
Diplomityö
Multiple companies in EU have their core business running around digital information holding data about individual people. A new GDPR – general data protection regulation aims to harmonize data protection laws in the EU ...
Customer service process development through information and knowledge management
(2018)
Diplomityö
Diplomityö
The focus of this research was to develop customer service process through knowledge management. Sales agents work in close connection with customers and each customer contact is different. The hectic nature of the work ...
Utilization of visual management in accordance with lean ideology
(2018)
Diplomityö
Diplomityö
This thesis focuses on Lean ideology and visual management. Lean itself is an ideology of which main target is to highlight the meaning of customer value and reduce waste from different processes. Visual management in turn ...
Digitalization of the financial function in Finnish corporations
(2018)
Diplomityö
Diplomityö
The financial function of corporations around the world is transforming. This is due to the accelerating clock speed of business, the increasing pressure to reduce costs and improve operational efficiency but also the ...
Track & Trace Solution for Road Cargo in Paper Industry
(2018)
Diplomityö
Diplomityö
The purpose of this thesis was to find out what is the most suitable track & trace solution for road cargo in paper industry. The research objective was to propose a solution or technology that provides the data and ...