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Investigating student satisfaction in public education: the case of Ho Chi Minh city
(2016)
Pro gradu -tutkielma
Pro gradu -tutkielma
Vietnam's education is still facing challenges in spite of constant innovation and increased investment in recent years. Thus, this research investigated student satisfaction perception with educational aspects of public ...
Public service quality and citizens' satisfaction: evidences from the administrative center of Lamdong province
(2016)
Pro gradu -tutkielma
Pro gradu -tutkielma
Administrative reforms and the quality of public services have been an emerged issue of Vietnamese Government and citizens in recent years. The aims of this study are measure and explore the factors affecting the satisfaction ...
Service Quality and Patient satisfaction & loyalty in public hospitals in Ho Chi Minh City
(2016)
Pro gradu -tutkielma
Pro gradu -tutkielma
The objective of this study is to examine the connection between the service quality and patient satisfaction and loyalty in Ho Chi Minh City public hospitals. This research is about to determine the dimensions of service ...