Haku
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Perceptions of smart object/services : a qualitative inquiry
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
The Internet, as we know it, is transforming again. Since its creation in the 60's, popularization in the late 80's to the information society of today, the next step will set humans as the minority users of the Internet. ...
Service quality in Finnish retailing : an exploratory study from an Asian consumers' perspective
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
As historical and geographical boundaries are increasingly becoming irrelevant, due to globalization, service is taking place between different cultural settings. Service quality as a concept has become heavily influenced ...
Customer perspective to sharing location based data
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
Location Based Service (LBS) has the potential to be one of the most influential aspects in the digital business world. LBS opens a large amount of opportunities to the business world and gives access to customers directly ...
Determinants of profitability in commercial banks : case of Vietnam
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
The financial system of Vietnam’s economy considers the banking system as the engine for its development and the growth of economy just like other countries in the world. Similar to most other private sectors, in order to ...
Small firm perspective in customer relationship management implementation
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
CRM has been a popular topic since the 90s and several of studies have been conducted by academic scholars from diverse multidisciplinary fields of study. CRM implementation have always been focused in large organizations ...
"If you cannot implement strategy into everyone's daily work, the strategy has failed" - strategic performance measurement framework for finance
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
Finance -function has been in the center of changes during the past decades due to the increasing competition, globalisation, overall changes in the business environment and the constantly developing technology. It is ...