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Use of ITIL methods for service processes in a small business context
(2013)
Pro gradu -tutkielma
Pro gradu -tutkielma
This thesis describes the implementation project of ITIL defined change and release management processes in a relatively small Finnish IT company by using case and action study methods. Research data was primarily collected ...
A case study: Analysing current state of documentation and its effects
(2014)
Pro gradu -tutkielma
Pro gradu -tutkielma
This thesis introduces a qualitative research made in order to answer questions What is the state of documentation and what are its effect in the case study organisation. The case study organisation is an international ICT ...