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The public administration's service quality, transparency and citizen satisfaction: A study in Ho Chi Minh City
(2016)
Pro gradu -tutkielma
Pro gradu -tutkielma
Ho Chi Minh city is the center of economy, culture and education of Vietnam. The goal of Ho Chi Minh government is to enhance citizen satisfaction to gain objective of administrative reform. However, so far the percentage ...
Service Quality and Patient satisfaction & loyalty in public hospitals in Ho Chi Minh City
(2016)
Pro gradu -tutkielma
Pro gradu -tutkielma
The objective of this study is to examine the connection between the service quality and patient satisfaction and loyalty in Ho Chi Minh City public hospitals. This research is about to determine the dimensions of service ...
Employee motivation in public sector: evidence from Ho Chi Minh City
(2016)
Pro gradu -tutkielma
Pro gradu -tutkielma
Performance of public employees become the most concern in the implementation of innovation in Vietnam recently because bad performance or less motivation are the results getting from almost surveys or researches. While ...