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Web analytics in usability evaluation : Case MyTax service
(2022)
Pro gradu -tutkielma
Pro gradu -tutkielma
Government departments are increasingly transferring their services from office visits to digital online services. This is a global phenomenon called electronic government, or e-government. Transferring public services to ...
How can I help you?: The usability of answers provided by the customer service chatbots of student housing associations
(2020)
Pro gradu -tutkielma
Pro gradu -tutkielma
Chatbots are becoming more common in customer service. Because chatbots have a greater importance, the usability of their answers is also more important. This study evaluates the usability of the answers provided by customer ...
Verbs in Topic Headings of Mobile Phone User Instructions: Use, Usability and Cultural Effects
(2023)
Pro gradu -tutkielma
Pro gradu -tutkielma
The aim of this study was to discover and examine how verbs are used in the topic headings of four different mobile phone companies’ user manuals. The companies included in the study were Apple, Samsung, Nokia and Bullitt ...