Haku
Viitteet 1-10 / 13
Perceptions of smart object/services : a qualitative inquiry
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
The Internet, as we know it, is transforming again. Since its creation in the 60's, popularization in the late 80's to the information society of today, the next step will set humans as the minority users of the Internet. ...
Service quality in Finnish retailing : an exploratory study from an Asian consumers' perspective
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
As historical and geographical boundaries are increasingly becoming irrelevant, due to globalization, service is taking place between different cultural settings. Service quality as a concept has become heavily influenced ...
Customer perspective to sharing location based data
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
Location Based Service (LBS) has the potential to be one of the most influential aspects in the digital business world. LBS opens a large amount of opportunities to the business world and gives access to customers directly ...
Consumers' pursuit of uniqueness in online fashion consumption
(2018)
Pro gradu -tutkielma
Pro gradu -tutkielma
The theory of uniqueness and need for uniqueness (NU) have had considerable influence on consumers’ consumption behaviours. Depending on individual differences, consumers perceive NU differently and behave correspondingly. ...
Exploring consumer online product returning behavior : Chinese e-consumers’ perspective
(2018)
Pro gradu -tutkielma
Pro gradu -tutkielma
In the retail world, product returns are a common practice by consumers. Many businesses have been attempting to obtain more sales by providing customers with lenient return policies as well as customer-friendly return ...
Determinants of profitability in commercial banks : case of Vietnam
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
The financial system of Vietnam’s economy considers the banking system as the engine for its development and the growth of economy just like other countries in the world. Similar to most other private sectors, in order to ...
Consumer-brand relationship of American luxury brands in the Finnish market – A case study of Michael Kors
(2018)
Pro gradu -tutkielma
Pro gradu -tutkielma
The Finnish market for luxury fashion brands is experiencing a radical change. There is an increasing availability of American fashion for Finnish domestic consumers than ever before. In this modern customer-oriented ...
Small firm perspective in customer relationship management implementation
(2017)
Pro gradu -tutkielma
Pro gradu -tutkielma
CRM has been a popular topic since the 90s and several of studies have been conducted by academic scholars from diverse multidisciplinary fields of study. CRM implementation have always been focused in large organizations ...
Characteristics of employee retention : a case study of industrial product and service provider
(2018)
Pro gradu -tutkielma
Pro gradu -tutkielma
This study focuses on the phenomenon of employee retention and examines what attributes are characterizing employee turnover. The purpose of this study was to identify root causes for resulting voluntary turnover and thus, ...
Sustainability reporting practices in small-to-medium sized enterprises
(2018)
Pro gradu -tutkielma
Pro gradu -tutkielma
There is an abundance of literature on sustainability reporting although it has been claimed that most focus is on MNEs and LEs. While SMEs are valuable in a country’s economy and in the supply chains of MNEs, SMEs have ...