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Viitteet 13173-13192 / 100334
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Customer compliance with employee fuzzy requests in service encounters: a self-determination theory perspective
(01.06.2020)
articleThis research proposes a theoretical model to explain customer compliance with employee fuzzy requests in service encounters from a self-determination theory perspective. Utilizing data collected from 382 car-hailing users ... -
Customer Documentation Planning, Implementation and Testing in Agile Projects
(2008)
Pro gradu -tutkielmaTutkimuksessa tarkastellaan, kuinka ketterä ohjelmistokehitysmalli vaikuttaa asiakasdokumentaation tuottamiseen perinteiseen vesiputousmalliin verrattuna ohjelmistotuotannon projekteissa. Mallien määrittämät toimintaperiaatteet ... -
Customer Experience and Values in Circular Economy: Consumer Interview Study in Clothing Industry
(2020)
DiplomityöThe clothing industry has witnessed a tremendous movement toward sustainability. It followed the overall trend of the economy shifting from linearity to circularity as a response to the increasing sustainability threats. ... -
Customer experience in a landlord-tenant relationship
Tampere University of Technology. Publication : 914 (Tampere University of Technology, 2010)
ArtikkeliväitöskirjaThe business premises are ever more often seen as resources that, when utilized in a right way, support the functions and aims of both the organizations and the employees. In the business of renting premises this has ... -
Customer Experience in Circular Economy: Experiential Dimensions among Consumers of Reused and Recycled Clothes
(2022)
articleThe textile and clothing industry is undergoing a sustainability transition, pushing related businesses to adapt to circular economy (CE) models, such as recycling and reuse. This shift has been extensively studied from ... -
Customer experience influencing sustainable purchase intention: The case of flexible packaging
(2024)
DiplomityöAs environmental sustainability is becoming an increasingly significant value among consumers, companies are required to produce more sustainable goods. The packaging industry, specifically, is highly dependent on consumer ... -
Customer experience management in B2B project business
(2023)
DiplomityöThe evaluation of project-based business performance can be approached from various perspectives. Conventionally, organizations have placed significant emphasis on the timely completion of projects and adherence to budgetary ... -
Customer Experience Management in Construction Company
(2017)
DiplomityöIn companies, the importance of CE is understood, but its true meaning is largely unknown. CE is though equal with customer service. CEM is not systematic and the creation of experiences happens randomly. There are no clear ... -
CUSTOMER GETS A VOICE: USER EXPERIENCE OF LUNCH IN A BOX. Case Saarioinen
(2012)
Pro gradu -tutkielmaThe purpose of the study is to describe and analyze user experience of Saarioinen’s meals for lunch. Lunch is a unique consumption situation that this study focuses on. Theoretical framework for the study is formed from a ... -
Customer Integration into Service Innovations by Developing Information Integration between Parties and Increasing Customer Opportunity to Influence FM Services
Tampere University of Technology. Publication : 1523 (Tampere University of Technology, 2018)
ArtikkeliväitöskirjaCustomer integration into the service innovation process is essential when creating successful services that add value to the customer. In addition, common development and the integration of different resources has become ... -
Customer Integration into Service Innovations by Developing Information Integration between Parties and Increasing Customer Opportunity to Influence FM Services
Tampere University of Technology. Publication (02.03.2018)
docCustomer integration into the service innovation process is essential when creating successful services that add value to the customer. In addition, common development and the integration of different resources has become ... -
Customer Involvement in Construction Product Supplier’s New Product Development
(2022)
DiplomityöConstruction industry is generally viewed to suffer from low rate of innovation, which is at least in part due to the project-based nature of the industry. Carefully resourced projects do not provide the best platform to ... -
Customer Involvement in Industrial Service Portfolio Development
Tampere University Dissertations - Tampereen yliopiston väitöskirjat : 228 (Tampere University, 2020)
MonografiaväitöskirjaTämän tutkimuksen päätavoitteena on tuottaa uutta ymmärrystä siitä, miten teolliset palveluntarjoajat voivat hyötyä asiakkaiden osallistamisesta kehittäessään palveluportfoliotaan. Tutkimus keskittyy teollisten yritysten ... -
Customer journey mapping in documenting graphics playout workflow: a case study
(2023)
Pro gradu -tutkielmaThe goal of this thesis was to map out the high-level customer journey of graphics playout, to identify possible challenges faced during the journey and suggest recommendations to address the identified challenges and pain ... -
Customer Journeys and Patient Pathways in Healthcare
(2018)
Kandidaatintyö -
Customer Move Prediction In Electricity Sales Using Deep Learning Neural Networks
(2020)
Pro gradu -tutkielma -
Customer need for material handling in creating a business model
(2015)
DiplomityöNowadays to sustain competitiveness and continue the growth of the business, companies are focusing on analyzing the markets and customer needs of their current and potential clients. Understanding what customer value and ... -
Customer Orientation: The Case of Creating Value in Ecosystems
(2023)
chapterThis chapter is a study of customer orientation in the process of creating value in ecosystems. Firms operating in ecosystems and networks can create value for customers in novel ways. Moreover, value creation in ecosystems ... -
Customer Ownership and Mutual Insurance Companies: Refining the role and processes of psychological ownership
Acta Electronica Universitatis Tamperensis : 1930 (Tampere University Press, 2018)
ArtikkeliväitöskirjaKeskinäiset yhtiöt ovat vakuutusalan merkittäviä toimijoita, joiden yhteenlaskettu vakuutusmaksutulo on noin 1200 miljardia Yhdysvaltain dollaria. Nämä asiakkaidensa omistamat vakuutusyhtiöt ovat kasvaneet viimeisen kymmenen ... -
Customer participation in business model innovation
(2014)
DiplomityöSeveral previous studies concern either business model innovation or customer participation but there is no research on customer participation in business model innovation. As a consequence, the objective of the thesis is ...
